Factors on hiring a roofing company

Ten Factors to Consider When Hiring a Roofing Company

As someone who has replaced more roofs than I can count over the past 20 years, I know firsthand how critical it is to have the right team up there. A proper roof installation or repair is equal parts science and skilled labor – it’s not something to gamble with.

From the countless horror stories I’ve heard about shoddy work, miscommunication, and lack of accountability, I’ve learned the hard way what separates the roofing pros from the amateurs. Here are the 10 non-negotiable factors that should guide your search:

  1. What kind of experience do they have?
  2. How long has the company been in business?
  3. Reviews & Reputation
  4. Are they licensed and insured?
  5. Smooth Project Assessment and Proposal 
  6. Custom Service and Communication Practices
  7. What Is Their Warranty
  8. Do They Offer After-Service Support
  9. Are emergency services available should something go wrong after hours or over the weekend?
  10. Can They Provide An Accurate Timeline

Experience and Expertise

That Speaks for Itself You want a crew with tenure, but not just years – quality years. Look for Masters or elite certifications that require intense training on the latest techniques and materials. Ask for references and check online reviews to get an idea of the company’s reputation. Additionally, look for a company that specializes in the type of roofing project you need. For example, if you need a metal roof, look for a company that has experience installing metal roofs.

Years in Business

While not a dealbreaker, longevity can signify a reliable track record and solid reputation within the community. Five years or more is preferable. Check the BBB to find this information.

Reviews & Reputation

Consider the reputation of the roofing company. A company with a good reputation is more likely to stand behind their warranty and provide excellent after-service support. Can the roofing company provide references from previous clients?

A reliable roofing company should be able to provide references from previous clients. You can also check online reviews on places like Angi, HomeAdvisor, or Google Maps to see what other people are saying about the roofing company. When reading reviews use a healthy level of skepticism as they may be too good or too bad to be true.

Licensing and Insurance

Before hiring a roofing company, make sure they are properly licensed and insured. This will protect you in case of any accidents or damage that may occur during the roofing project. You can check the company’s license by contacting your state’s licensing board or by checking their website. It is also important to verify that the company has liability insurance and workers’ compensation insurance. This will ensure that you are not held liable for any accidents or injuries that may occur during the project.

It’s also wise to ask for proof of their worker’s compensation insurance — not just for their employees but all subcontractors. This will ensure everyone on-site is covered in case of injury or illness while working on your project.

Project Assessment and Proposal

When you are looking to hire a roofing company, it is important to assess your project and get a detailed proposal before making any commitments. This will help you ensure that you are getting the best value for your money and that the project will be completed to your satisfaction. Here are two key steps to take during the assessment and proposal phase:

Initial Inspection

Before any work can begin, the roofing company should conduct an initial inspection of your property. This will help them identify any potential issues and give them a better understanding of the scope of the project. During the roof inspection, the roofing company should:

  • Assess the condition of your current roof
  • Check for any leaks or water damage
  • Look for signs of mold or mildew
  • Inspect the gutters and downspouts
  • Evaluate the ventilation system

Based on the results of the inspection, the roofing company should provide you with a detailed report outlining any issues that were found and their recommended course of action.

Detailed Quotation

Once the initial inspection is complete, the roofing company should provide you with a detailed quotation for the project. This should include a breakdown of all the costs associated with the project, including:

  • Materials
  • Labor
  • Permits
  • Cleanup

The quotation should also include a timeline for the project, outlining when work will begin and when it is expected to be completed. Make sure to review the quotation carefully and ask any questions you may have before agreeing to move forward with the project.

By taking the time to assess your project and get a detailed proposal, you can ensure that you are getting the best value for your money and that the project will be completed to your satisfaction.

Customer Service and Communication

A group of workers discussing roofing materials and techniques, while a customer service representative listens and takes notes

When it comes to hiring a roofing company, customer service and communication are crucial factors to consider. You want a company that values your time, responds promptly to your inquiries, and keeps you informed throughout the entire process.

One way to assess a company’s customer service is to read reviews from previous customers. Look for comments about the company’s communication skills, punctuality, and overall professionalism. If a company has consistently positive reviews in these areas, it’s a good sign that they prioritize customer service.

Another way to gauge a company’s customer service is to directly ask them about their communication practices. Ask how they will keep you updated throughout the project, who your point of contact will be, and how quickly they will respond to any questions or concerns you may have.

It’s also important to consider the level of communication you want from the company. Do you prefer regular updates or do you only want to be contacted when there’s a problem? Make sure the company you choose is willing to work with your communication preferences.

In addition to communication, customer service also includes how the company treats you as a customer. Do they listen to your concerns and address them promptly? Are they respectful of your property and belongings? These are all important factors to consider when choosing a roofing company.

Overall, a company that values customer service and communication is more likely to provide a positive experience and a successful roofing project.

Warranty and After-Service Support

When hiring a roofing company, one of the most important factors to consider is the warranty and after-service support they offer. A good warranty can provide you with peace of mind and protect your investment for years to come. Here are some things to consider:

Warranty Coverage

Make sure you understand the warranty coverage offered by the roofing company. This includes both the manufacturer’s warranty on the materials and the roofing company’s warranty on the workmanship. Ask about the length of the warranty and what is covered. Some warranties may only cover defects in materials or workmanship, while others may cover damage caused by weather or other factors.

What type of warranty does the roofing company offer on materials and labor?

Before hiring a roofing company, it’s important to understand the type of warranty they offer on both materials and labor. A good warranty should cover any defects in materials and workmanship. A company that stands behind their work will offer a warranty that lasts for several years.

Fine Print

Be sure to read the fine print of any warranty or after-service agreement carefully. Look for any exclusions or limitations that may affect your coverage. It’s also a good idea to ask for a copy of the warranty or after-service agreement in writing so you have it for reference.

After-Service Support

In addition to the warranty, it’s important to consider the after-service support offered by the roofing company. This includes things like maintenance and repair services, as well as customer support. Make sure you understand what services are included and how to access them if needed.

What is the estimated timeline for completion of the roofing project?

Before hiring a roofing company, it’s important to understand the estimated timeline for completion of the project. The timeline should be realistic and take into account any potential delays. A reputable roofing company should communicate with you about any changes to the timeline and keep you updated throughout the project.

By taking these simple steps upfront, you can know you’ve chosen a trustworthy roofing contractor with your best interests at heart! As long as you research correctly and ask plenty of questions, finding the right professional partner shouldn’t be too difficult — even amidst today’s crowded market!

Choosing an experienced, reliable roofing contractor doesn’t have to be complicated. By considering these key factors before making a decision, customers can rest assured knowing that their investment is protected and their project is being completed properly.

Frequently Asked Questions

What qualifications and experience should a roofing company have?

When hiring a roofing company, you should look for a company that has a valid license, insurance, and certifications. A licensed roofing company ensures that they meet the required standards set by the state. Insurance protects you from any liability in case of an accident during the roofing project. Certifications, such as GAF Master Elite, indicate that the roofing company has undergone extensive training and can install high-quality roofing materials.

A reputable roofing contractor should provide evidence that all of their staff are adequately trained and have up-to-date certifications in whatever area they specialize in. Finally, ensure you understand precisely what services are included in the quote and confirm payment terms before signing any contracts.

How does the roofing company ensure safety during the project?

Safety should be a top priority during any roofing project. A reputable roofing company should have safety measures in place to protect both their workers and your property. These measures can include wearing the appropriate gear, using safety harnesses, and ensuring that the work area is secure.

How does the roofing company handle unexpected issues or additional repairs?

During a roofing project, unexpected issues can arise. A good roofing company should have a plan in place to handle these issues. They should communicate with you about any additional repairs and provide a detailed estimate of the costs involved.

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